Privacy Policy

When you use AceStack AI, you may provide:

Interview responses:

We automatically collect:

This data helps us improve performance and user experience.

Your submitted content may be processed by AI systems to:

This processing may include sending data to third-party AI providers.

Voice audio is sent to our configured third-party speech-recognition provider only to produce a transcript. AceStack AI does not persist the recording with your attempt after the request completes; the AI evaluator receives the transcript, not the audio file.

We use submissions only to provide the requested transcription, coaching, evaluation, and related product features. We do not submit user content for the purpose of training AceStack AI or a third-party general-purpose AI model.

If you submit a first-hand interview report, we collect the report context and paraphrased description you provide, separate consent choices, moderation status, security signals and a private status-token hash. We collect a contact email only when you provide one and consent to contact.

The private status URL itself acts as a credential. We store only a one-way hash of its token and do not intentionally include that token in product analytics or operational emails. The submission flow does not send report text to an AI provider.

If you are located in the EU/EEA, we process your data based on:

We use your data to:

We do not sell your personal data.

We may share data with:

We use OpenRouter and the model provider selected for the requested feature. We send only the task context and user content needed for that transcription, coaching, or evaluation request.

For text-based AI requests, our service tells OpenRouter not to route the request to providers that collect user content. OpenRouter states that it does not retain prompt or response content unless logging is enabled; it still retains non-content request metadata.

Speech transcription currently uses OpenAI as the primary model provider and DeepInfra as a fallback. OpenRouter identifies both providers as not training on prompts; OpenAI may retain prompts under its provider policy, while DeepInfra is identified as zero-retention. Provider processing remains governed by the applicable provider terms and may change, so contact us if you need current information about a specific request.

We may disclose data if required by law or to:

Your data may be transferred to and processed in countries outside your jurisdiction.

Where applicable law requires a transfer mechanism, we rely on an adequacy decision, appropriate contractual safeguards, or another lawful transfer basis. You may contact us for information about safeguards relevant to your data.

Voice audio is processed in memory for transcription and is not stored with your attempt. The transcript, submitted answer, score, and review remain with the related attempt while the account is active so that Progress and attempt history work.

Stored task artifacts other than transient voice audio remain while needed to provide the related workspace and attempt history. Expired artifacts are removed by automated retention cleanup. Security, fraud-prevention, and legal records may be kept longer when necessary for those purposes.

Cookie choices remain in the browser until you change them or clear browser storage. Authenticated cookie choices are also stored with the account until changed or the account is deleted.

You may request deletion of voice transcripts, submissions, or the account at any time by emailing [email protected]. We verify the request before deleting account data and separately retained files, subject to legal exceptions.

For an interview report, you can use its private status link to request deletion. We clear active report content and contact information while retaining only minimal consent, security and audit records where necessary for legal compliance, fraud prevention and system integrity.

If you are in the EU/EEA, you have the right to:

Where the California Consumer Privacy Act applies, California residents may request access to categories and specific pieces of personal information, correction, deletion, and information about collection, use, and disclosure. We do not sell personal information or share it for cross-context behavioral advertising.

We use cookies and similar technologies.

Types of cookies:

For more details, see our Cookie Policy.

We implement technical and organizational measures, including:

However, no system is completely secure.

AceStack AI is not intended for individuals under 16.

We do not knowingly collect data from children.

AceStack AI uses AI to assist evaluation and feedback.

AI features are labeled in the product, and their output is generated by an automated system rather than a human interviewer.

Important:

AceStack AI is an interview-preparation service, not a mental-health or emergency service. AI Coach detects direct statements of self-harm risk and responds with crisis resources instead of continuing ordinary coaching.

If you may act now or are in immediate danger, call your local emergency number. In the United States, call or text 988. Outside the United States, find a local crisis line through findahelpline.com.

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated date.

If you have questions about this Privacy Policy:

AceStack AI LLC acts as the data controller for your personal data.

30 N Gould St Ste R Sheridan WY 82801